Design Matrix window for custom models

announcements (new versions, changes, bugs, installation problems...) related to program PRESENCE

Design Matrix window for custom models

Postby Julie Heath » Mon Mar 15, 2010 12:52 pm

Hi Jim,

We are trying to install/run Presence 3.0 on our lab computers (Windows XP). The pre-defined models run great, but when we click on the custom model option there is no Design Matrix window and Presence often shuts down. We have tried reinstalling, etc. We have full access to these computers (no write protection issues). Any ideas?

Thanks, Julie Heath
Julie Heath
Posts: 1
Joined: Mon Mar 15, 2010 12:03 pm

Re: Design Matrix window for custom models

Postby jhines » Mon Mar 29, 2010 11:56 am

I don't think I've seen the behavior you've described before, but my first guess is usually a permission problem. Try installing PRESENCE to another folder (eg., c:\pgms), instead of the default (c:\Program Files). If that doesn't work, I think we could resolve it over the phone.


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Location: Laurel, MD, USA

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